Question 1

How is InterGemm structured as a company?

Accepted Answer

InterGemm operates through 8 departments (Sales & Marketing, Customer Success, Production & Engineering, Inventory & Logistics, Finance & Accounting, IT & Infrastructure, Global Partnerships, and Executive Ops) powered by 12 specialized AI agents. This structure enables scalable operations without a physical team.

Question 2

Who leads InterGemm?

Accepted Answer

InterGemm is led by founder and CEO Bash (Bassirou Goumbane), who focuses on strategic direction and business development. The company operates with a hybrid AI-human model, where 12 specialized AI agents handle day-to-day operations.

Question 3

What AI agents does InterGemm use?

Accepted Answer

InterGemm utilizes 12 specialized AI agents: Buddy (Business Development), Cassie (Customer Support), Commet (eCommerce), Dexter (Data Analysis), Emmie (Email Marketing), Gigi (Training & BI), Milli (Sales), Penn (Content), Scouty (Lead Research), Seomi (SEO), Soshie (Social Media), and Vizzy (Executive Assistant).

Question 4

How does InterGemm handle customer support?

Accepted Answer

Customer support is managed by Cassie, our AI support agent, who handles inquiries about machine offerings, shipping, training, and parts. Complex issues follow an escalation matrix with specific triggers for custom builds, refunds, and shipping claims, ultimately escalating to Bash when needed.

Question 5

What technology platforms does InterGemm use?

Accepted Answer

InterGemm integrates its AI agents through multiple platforms: Sintra AI for agent coordination, Bitrix24 for task management, Hostinger for web hosting, Google Workspace for collaboration, and DiiB for analytics and monitoring.

Question 6

How does InterGemm handle business development?

Accepted Answer

Business development is managed by Buddy, our AI agent who handles customer onboarding with structured workflows. This includes lead qualification, quote processing with 2, 5, and 10-day follow-up timelines, and escalation protocols for specialized requests.

Quote Received

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Quote Received

Not sure which machine is right for you?👉 Compare CO₂ and Fiber Lasers👉 Explore laser welding vs MIG/TIG

Solutions

Not sure which machine is right for you?
👉 Compare CO₂ and Fiber Lasers
👉 Explore laser welding vs MIG/TIG